![]() This is due to the software’s inability to detect duplicate files. While Recoverit showed 175,522 files, Tenorshare displayed 520,500 files. An example is the hard disk we scanned with over 300 bad sectors. Would you mind providing us with your email account and order ID and we will email back to you with solutions? Tenorshare values every customer and works hard to provide customers with an enjoyable experience using Tenorshare products and services. Tenorshare 4DDiG data recovery software simply recovers all available files in your storage device. We tried to locate your records from our system but failed. If the problem cannot be resolved in the end, Tenorshare will refund you if your order is in 30 days. Any technical problems you have encountered when using the product, you can contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files or accepting free remote services provided by Tenorshare. Our prime motive is to assist the customers to solve their current issues. Customer satisfaction is the ultimate goal at Tenorshare. ![]() Want to give zero stars but it is not an option.ĭear Hb L, We regret the inconvenience caused to you. I have not been satisfied with anything this 'company' has done. If the 30-day money-back guarantee includes a statement relating to satisfaction, how are you supposed to prove it. EDITED: Their 'prime motive' is to get you on a plan for life with the same sketchy and unusable software that keeps requesting additional items and licences. Customer service is non-existent with cold, canned responses about how I haven't completed all required for a refund where they clearly have a defective product. When attempting to get a refund in line with the advertised 30-day money-back guarantee they make it convoluted and expect masses of information including log files without a clear explanation on how to do this for an average user. Tenorshare software, all about iOS repair, data recovery, file transfer, Windows system managerment. ![]() Tried the support content but each time led me down the same path to a non-functioning product. The official Facebook page of Tenorshare software. AVOIDĪbsolute garbage, download one app and pay then you need another that you have to pay for all of which do not work.
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